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| About UsLa Diva Couture are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@ladivacouture.com |
Making A PurchaseMaking a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" button and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit and debit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard, Visa Electron, Solo, Switch and all major debit and credit cards. Sorry we do not accept American Express or Diner Club credit cards.
All credit or debit card payments are taken in an secure environment by World Pay.
If you place an order over the phone with us your credit or debit card details on paper are shredded after we take the payment. Call our order line on 01322 405090.
Shipping service in the UK is provided by Royal Mail 'Special Delivery' and Outside the UK by Royal Mail 'AirSure' service. |
Shipping And HandlingPlease call or email for shipping prices.
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| Delivery ScheduleWe use Royal Mail. |
| Back Orders We stock all items online all the time. If for some reason we are out of stock of an item, we will email or call you, with the option to cancel your order if you would rather not wait for it to come back into stock |
| Tax ChargesNo VAT added on any order. |
Credit Card SecurityAll credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Please have full assurance that when you make a purchase through Our online service, that it is completely secure. We do NOT collect or store any credit or debit card details, all payments are taken by WorldPay at the respective website. When you reach the payment stage of your order, you be directed to WorldPay's secure website which use SSL security. You can check this by, looking at the address at the top of the screen which should now begin with https://www and a yellow padlock should appear on the bottom right-hand side of your window.
Worldpay is a internationally recognised secure online payment systems.
If you place an order over the phone with us your credit or debit card details are shredded after we take the payment. Call our order line on 01322 405090. |
| GuaranteeWe guarantee your satisfaction. If for some reason you are not 100% satisfied we will be happy to give you an exchange or refund at your option. |
| Reaching UsIf you need to reach us, please email us at info@ladivacouture.com |
Privacy PolicyLa Diva Couture do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
All the information we collect about you, will be used lawfully, in accordance with the Data Protection Act 1998. |
Returns PolicyAt La Diva Couture we always hope you will be happy with your order, however in the unlikely event you are not entirely satisfied, we will be happy to give you an exchange or refund. Please return your purchase within 7 working days of delivery in perfect original condition and enclose proof of purchase. We are sorry but postage and packaging is non refundable. We would advise that you send your return by registered post as the package is your responsibility until it reaches us.
We are unable to refund or exchange on individual items in our gift sets.
Once the delivery has been signed for at the given address it is no longer the responsibility of La Diva Couture. Refunds cannot be given if the gift is not passed on to the named recipient.
If your order does not arrive or arrives damaged, La Diva Couture will replace the goods to an equal value or, where appropriate, offer a full refund after a full investigation with Royal Mail has been carried out.
Damaged or lost orders must be reported to us within 7 days of the delivery date.
Please note, ALL refunds and replacements are at our discrection. |
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